Elevators & Escalators Maintenance

Under the perspective of the urban modernization, development of civilization and technology, elevators and escalators are increasingly cared for and strictly evaluated rightly at quality, safety, reliability in lifetime and continuously improve the abilities to meet the higher international standards. To ensure three criteria: quality of service, high safety, long lifetime, we need to maintain warranty, maintenance service as standard maintenance.

Each machine is composed of complex devices with closely related and mutual support, influence in the operation of the whole system. There are devices easy to see, but also ones invisible from the outside. After being used for a time, they wear out and if we do not detect early, damage is unpredicted. Without maintenance activities and machines remain in poor condition, elevators and escalators’ lifetime will be shortened, they get damaged and lead to more and more expensive repair costs after all. More serious problems can occur if the elevator stops suddenly and passengers are trapped and got panic.

The density of use, traffic flow in building that have elevators, escalators often change over time depending on actual needs. This has 2 meanings: (a). When the density of use is always high, equipment operating at full capacity and they will quickly wear out, and they are in need of maintenance to restore the best state. (b). When the density of practical use increases more than the estimation of the investors in the initial installation period, equipment operates harder than allowed capacity, they will need to be checked by maintenance team to find out better solutions.

When problems occurs, devices are not always replaced simultaneously but in fact, maintenance services will test, calculate accurately operation status and remaining lifetime and counsel which equipments and materials need replacement most. Thus, the overall situation is that new equipment and old equipment must be synchronous for smooth operation. The maintenance’s meaning is to supply spare parts with correct lines to build up a reliability in a synchronous operation system. In the long term, thanks to the high compatibility of the devices in operation, they help increasing the efficiency of the entire system. Otherwise, using an improper spare is just a temporary solution to save the budget, but over time, it will cause major damage or reduce the lifetime of other equipment and cost much more.

Each product line in the market is offered by many suppliers. For electronic products, numerous large and small, domestic and foreign manufacturers, are always running in research and innovation, and continually introduce various product lines, with the trend of updating technology application in each different manufacture, business philosophy.

Technology secret is a key factor to create value for each product line. Accordingly, the products of a manufacturer, that manufacturer knows them best. In other words, the way we consider technical product, such as elevators, spare parts and associated equipment and the way we choose engineers, the "nanny", the "mother" for "beloved son" absolutely can not rely only on the cost, the most convenient time or the attractive offers.

The criteria for choosing a genuine team in the maintenance, is that they highly meet the technical standards including of 6 factors: frequency, process, transaction, equipments, specification, professional capacity.

All members of the VMEC maintenance department belive that maintenance is an important mission with the goal of bringing the safety, reliability and movement quality to projects, community, thereby contributing to build confidence, reputation in partners, the company and corporation itself.

Applying Callback Service (CBS) - hotline receiving and processing emergency information 24/7, continuous on duty 24 hours a day, 7 days a week, with the ready-to-response operator and technicians to record information quickly, answer and transfer calls to the visiting calendar immediately according to customer requirements, in each ordinary or special situation.

Long-term experienced technical staff are regularly trainned to enhance professional skill; customer caring skills; well practice national, international safety standards. Also, VMEC organizes specialized, professional training for students, technicians in the international environment where the teacher are professionals, highly skilled engineers in Japan.
Our team of skilled engineers with enthusiasm and dedication always timely support, closely monitor arising incidents and offer reasonable solutions depending on each case.

Technical Management Team is lead by Japanese senior experts responsible for supervision, consultancy, support and professional training, analysis of the technical issues and it plays an important role as a bridge between manufacturers, engineers in factories in Japan, South Korea, Thailand to settle up the technical requirements of domestic customers.
Investment in equipments for measurement, surveying and analyzing elevators’ specification at site: specialized computer for maintenance and troubleshooting, vibration measuring equipment, noise measuring equipment, cable testing equipment, traffic density monitoring software...

Only consult for parts replacement when absolutely necessary; using modern equipment in measuring, inspecting, reviewing lifetime, the depreciation of equipment; provide the most practical solution to each customer’s condition.
Actively in supplying materials thanks to available warehouse and plans to monitor, prevent damage, pre-orders for common materials.

Actively in ordering for urgent spare parts in case of emergency, thanks to the strong support from genuine partner MELTEC Parts and Engineering (MTPE) company in Thailand. Thus, we shorten repairing time for customers. Currently in Vietnam, VMEC is also the only company to order genuine parts from mother corporation and factory in Thailand, under the official authorization by Mitsubishi Electric Corporation.

In addition, we also invest the Longevity Management Support System for E&E products to help automatically controling, updating accumulated elevators and escalators maintenance status; building up schedule to closely take care of elevators with proper visiting frequency ... thereby improve management efficiency and continuously enhance customer service at the highest satisfaction level.

Development strategy of the global Mitsubishi Electric Corporation does not aim at maximizing profits at any cost and does not expand business networks in a speedy, massive way. We choose to joint with prestigious partners, effectively operates with the spirit of sharing our vision and mission to bring quality products, services and a stable development to local country.

In Vietnam, since 2013, Mitsubishi Electric Corporation officially appointed VMEC as the only representative to undertake maintenance for all Mitsubishi elevators and escalators that has been provided by distributors in over the country after current guarantee contracts expired. Maintenance services are implemented and controlled by VMEC in accordance with the Mitsubishi standards and genuine parts imported from MELTEC Parts & Engineering center (Thailand).

With genuine maintenance policies, VMEC currently has enhanced recruitment, training of skills, knowledge, experience and ethics for workers and technicians within the company. Meanwhile we also plan to organize the management and efficient use of materials and accessories according to actual requirements and market forecasts.

We consider the benefits and reputation of customers as our goal. With an elite team of professionally trained technicians, we aim to ensure each operation, process be properly implemented, limit operation errors to the lowest level. With strict rules of not supplying accessories to outside; not transfer replacement duty for any subcontractor, we control disrepair and thorough solutions to protect customers and elevator users.

The advantage of VMEC is Mitsubishi Electric Corporation’s reputation and core competencies proven during operations in Vietnam, therefore, we guarantee to provide a stable pricing policy with the basis of clear price calculation, offer the most reasonable cost so that customer can easily select, use and achieve better value in services. In particular, tangible value that customers can receive and evaluate after maintenance is the genuine quality of replaced spare parts, which come from Thailand, Korea or Japan.

Call Center 24/7 or hotline 24/7 - Call Back Service (CBS) is applied in both Regular Maintenance (12-24 months) - Labor-Oil-Grease ( LOG) - and Full Package Maintenance (60 months).

Regular maintenance service is done periodically including: hygiene, inspection, calibration, oil adding. Repair service when unexpected incidents occurs during elevators operation.

Solution consulting services, upgrading elevators based on arising demand of customers after the actual use compared with the installation time. For example, update, change function, utility...

Implementing improvement to increase product’s lifetime. Other services as specific request of customers.